It is one of a growing group of tech unicorns ($1 billion-plus companies) that have expanded to Australia, most of which treat it as a hub for the APAC region. Twilio has eight people employed in the region, but Mr Watson said he was pushing to grow this number significantly in order to meet the demand coming from clients. "I have a personal goal of being the fastest growing region outside of North America." "We've got an aggressive growth path in two parts – one is to invest more in the enterprise customers we have, and we expect that to grow 100 per cent by the end of the year, and at the same time we have a huge amount of inbound demand that will organically grow," he said. He said Australia was one of six markets Twilio had identified as being growth focuses in 2018, alongside Japan, Germany, Britain, France and South America. Prior to this he had also held sales leadership roles at Oracle. Mr Watson joined Twilio from Symantec where he led the sales teams for enterprise, commercial and channels. In the same time frame it grew its active customer accounts from 36,606 to 48,979. and you can see that looking at the company's results in the last few quarters." Focused on growthįor the full year to December 31, Twilio recorded revenue of $US399 million, up 44 per cent on the previous corresponding period. He's been great and he's very focused on building a go-to-market strategy and identifying Twilio's growth strategy. ![]() "So until 15 months ago when George Hu came on board there wasn't a structure to build a sales team. Jeff was focused on building that and we've been very successful in doing so, having topped two million developers," he said. "Until 2.5 years ago Twilio was a developer-first company. New Twilio Australian country director Richard Watson said the price rise was down to the strategy of chief operating officer George Hu, who was formerly an executive at SalesForce. The US company listed on the New York Stock Exchange in June 2016 at $US15 a share and has seen a significant share price surge since February, jumping from around $US23 to more than US$38. ![]() Twilio provides a range of communications solutions for businesses from programmable voice, video and SMS technology to Twilio Flex, a cloud contact centre platform. We believe that businesses who figure out how to adapt to meet these ever-demanding customer expectations are going to be the ones that survive and thrive in the future." ![]() "Consumer communications has become an awesome experience, but we still experience terrible and inconvenient experiences when we need to talk to a business. "Twilio is a global organisation and a global platform and we benefit from having feet on the ground in every region where our customer base is growing," he said. Twilio country manager Richard Watson wants Australia to be the fastest growing region outside of North America. It is the 11th country outside of the US for the business.Ĭhief executive Jeff Lawson told The Australian Financial Review Twilio had decided to expand to Australia because it already had a strong developer and partner communities. ![]() Speakers from ANZ Bank, Origin Energy and NRMA will participate in a customer panel, bringing their unique customer-centric views to what promises to be an insightful discussion about customer preferences, building trusted relationships and the need for hyper-personalisation across all touchpoints.Silicon Valley-based business to consumer communications software giant Twilio is expanding to Australia, opening offices in Sydney and Melbourne, as it plans to grow by more than 100 per cent in the region this year.ĭespite only just launching in Australia, the business already has 100 local customers including Atlassian, zipMoney, Dominos and Airtasker. The program features special guests alongside an exciting roster of customers and subject matter experts.įounder and entrepreneur Janine Allis will discuss her industry-defining journey growing Boost Juice Bars and share how customer engagement has evolved and how she instils and brings her customer-led approach to life everyday at Boost.ĭavid Thodey, Chair of Tyro Payments and Xero, former Chair of CSIRO, will share his perspectives on the role of innovation and customer engagement in defining the changing nature of leadership. The Reimagining Engagement Digitally (RED) event will bring together 350+ developers, product leaders and visionaries to discuss the future of customer engagement, exploring the intersection of technology, innovation, and communications.
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